Reference

Understand Your Rights and Our Terms

Our legal terms cover how your account operates, how transactions via DANA, OVO, and GoPay are handled, and what applies when you access our services. Access and eligibility depend on local law and are available only where permitted in your region.

Account TermsTransaction PolicyDANA, OVO, GoPay CoveragePrivacy & DataJurisdiction Notice
limatogel Understand Your Rights and Our Terms
DATA & SECURITY

How We Handle Your Data and Account Security

Your account data and transaction records are held securely. We use encryption on all account activity, including your DANA, OVO, and GoPay payment history. You can request a copy of your data or ask us to update incorrect details by contacting support directly — the same team that handles account and legal queries. Players in Bekasi and Tangerang access the platform over the same secure connection as all Indonesia accounts.

Data Retention

We keep account and transaction records for the period required under applicable law. Once that period ends, data is removed from active systems.

Cookie Policy

Our platform uses cookies to keep your session active and your wallet preferences saved. You can manage cookie settings through your browser at any time.

Account Security

Each login is protected by OTP verification sent to your registered number. Never share your OTP — our team will never ask for it.

Data Change Requests

To update your registered name, phone number, or linked e-wallet, contact support with your account ID. Changes are verified before they take effect.

LEGAL CONTACT

Reach Us for Legal and Account Questions

If you have questions about how our terms apply to your account, or if you need to raise a concern about a transaction via DANA, OVO, or GoPay, our support team handles legal and account queries directly. You can reach us through live chat, email, or your account's help centre — whichever works for you.

Live Chat Open live chat from your account dashboard for direct legal and transaction queries. Available around the clock for Indonesia account holders.
Email Support Send detailed legal queries or formal account concerns by email. We respond to all messages within a reasonable period, subject to volume.
Account Help Centre Access the help centre from any device — mobile or desktop — to find answers on account terms, wallet policy, and payment conditions.

Common Questions About Our Terms and Your Rights

These are the questions we receive most often about how our legal terms apply — covering account access, data rights, payment policy, and how to raise concerns directly with our team.

Yes, if you access our platform from Indonesia, these terms apply to your account. Availability depends on local law and is valid only where access is permitted in your region.

Contact our support team via live chat or email with your account ID. We will locate your data and send it to the contact details registered on your account.

You may request deletion of personal data that is no longer required. Some records must be retained for legal or transaction compliance reasons and cannot be removed early.

Transaction records — including DANA, OVO, and GoPay deposits and withdrawals — are stored securely under your account and retained for the period required by applicable regulations.

We notify you via your registered contact before any terms update takes effect. Continuing to use your account after notification means you accept the revised terms.

Send your concern by email so we have a written record. Include your account ID and a description of the issue. Our team reviews all formal submissions and responds directly.