Reference

What You Agree to When You Use limatogel

These terms set out how your account works, what we expect from you, and what you can expect from us — covering deposits via DANA, OVO, and GoPay, session conduct, and account access. Access is available where local law in Indonesia permits.

Account EligibilityDANA, OVO, GoPay RulesFair Use PolicyAccount Suspension RightsJurisdiction Conditions
limatogel What You Agree to When You Use limatogel
CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account status, wallet transaction, or access restriction, our support team handles those requests directly. You can reach us through live chat, email, or our Indonesia-local support line — all three paths connect to the same team.

Team online

Live Chat

Open the chat icon from any page in your account. Our team responds directly and can review your account status or clarify any term that affects your session.

Email Support

Send a detailed request to our support address for account-specific queries, including verification disputes or questions about how a term applies to your wallet activity.

Indonesia Help Line

For DANA, OVO, or GoPay deposit issues linked to these terms, contact our Indonesia-local support line. We handle wallet-related term disputes with a dedicated account review process.

HOW WE OPERATE

Security, Data and Your Account Rights

We apply account security and data handling practices that are consistent with what you would expect from a platform managing real wallet transactions. Your data is stored and processed according to our privacy commitments, and you have the right to request changes or deletions at any time through our support channels.

Account Data Handling

We collect only the information needed to verify your identity and process transactions via DANA, OVO, or GoPay. Your data is not shared with third parties outside of payment processing or legal obligations.

Session and Cookie Use

We use session cookies to keep your account active and improve how the lobby loads on your device. You can manage cookie preferences through your browser settings at any point during your session.

Account Security Steps

Every account uses OTP verification on login and withdrawal requests. If you suspect unauthorised access, contact us immediately — we can freeze the account before any further wallet activity processes.

Request Changes or Deletion

You can request a correction or deletion of your account data by contacting our support team directly. We respond to verified requests and confirm the action taken within a reasonable timeframe.

Questions About These Terms Answered

These are the questions we get most often about how our terms apply to account use, wallet activity, and access rights in Indonesia.

We notify you of material changes before they take effect. Continued use of your account after the update date means you accept the revised terms. You can close your account if you do not agree.

The same terms apply across all regions, but access itself depends on what local law allows in your area. If access is restricted where you are, these terms still govern any existing account activity.

We may suspend or close an account without prior notice if we detect a serious breach — such as fraudulent DANA or OVO transactions, multiple accounts, or use of another person's payment credentials.

Contact our support team through live chat or email with your account details and the specific request. We will confirm receipt and process your data request within a reasonable timeframe.

GoPay deposits must come from a wallet registered in your own name and verified against your account. Using a GoPay wallet that belongs to another person is a breach of these terms.

Raise a dispute through our live chat or email support. Provide your account ID and the specific term in question. Our team reviews each case individually and responds with a written explanation.