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How limatogel Handles Your Personal Data

Your account data and payment activity — including transactions through DANA, OVO, and GoPay — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO & GoPay TransactionsCookie & Session ControlsData Access RequestsIndonesia-Region Scope

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PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat Support

Our live chat channel is available around the clock. Use it to ask about your data, request a copy of what we hold, or flag anything that does not look right on your account.

Email Data Requests

Send a formal data access or deletion request by email. We will confirm receipt and respond within a reasonable timeframe in line with our data retention policy.

Account Help Centre

Your account settings page has a privacy section where you can review consents, manage cookie preferences, and initiate a data query without contacting support directly.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies & Account Security

We store your account data on secured servers with access controls that limit who inside our team can view personal records. Passwords are hashed and never stored in plain text. Session tokens expire after a period of inactivity, so an idle login on your mobile device does not stay open indefinitely. Cookies on our platform track session state and preferences — not browsing history outside of our site. You can adjust cookie settings from the privacy section of your account at any time.

Data Retention We keep your account and transaction data for as long as your account is active and for a period after closure as required by our operating obligations. After that window closes, data is deleted or anonymised.

Cookie Controls Session cookies keep your login active during play. Analytics cookies help us understand how the lobby is used. You can turn off non-essential cookies from your account privacy settings without affecting your wallet or game access.

Account Security Every login is checked against your registered device and location. If something looks unfamiliar, we trigger an OTP verification step before granting access, adding a layer of protection to your DANA or GoPay-linked wallet.

Requesting Changes You can ask us to correct inaccurate data, restrict how we process your information, or delete your account data entirely. Submit the request via live chat or email and we will handle it promptly.

Data We Collect From Your Account

limatogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your wallet and verify your identity — your name, contact details, and account credentials. When you make a deposit or withdrawal through DANA, OVO, or GoPay, we record the transaction reference, amount,

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and timestamp so your wallet history stays accurate and disputes can be resolved quickly. We also collect device and session data — browser type, IP address, and session duration — to keep your account secure and detect unusual access. This applies each time you log in,
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whether from a mobile device in Bekasi or a desktop connection elsewhere in Indonesia. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those services need to complete your transaction.
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Our data practices apply where local law permits, and your use of the platform is subject to the rules of your eligible region. If you want to know exactly what data we hold on your account, you can request a full data summary through our support
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channel at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is managed on this platform. If something is not covered here, our live chat team can answer it directly.

We collect your name, contact details, account credentials, and device information. If you deposit via DANA, OVO, or GoPay, we also record the transaction reference and timestamp linked to your wallet.

We do not sell your data. We share only the minimum required with payment processors like DANA, OVO, and GoPay to complete your transactions. No personal data goes to advertisers or unrelated third parties.

Contact us via live chat or email with your account username. We will compile and send you a summary of the data we hold. Requests are handled in line with our standard response timeframe.

Yes. You can request full account data deletion by contacting support. We will process it subject to any retention obligations we are required to meet before the data can be permanently removed.

Transaction records, including your DANA, OVO, and GoPay payment history, are kept for as long as your account is active and for a defined period after account closure. After that, records are deleted or anonymised.

Our data practices apply where local law and eligible region rules permit. If access to the platform is restricted in your area, your data handling remains subject to the same privacy standards regardless of access status.

How limatogel Handles Your Personal Data

Reach Us About Your Data

Live Chat Support

Email Data Requests

Account Help Centre

Data Handling, Cookies & Account Security

Common Questions About Your Privacy

01 What personal data does limatogel collect when I open an account?

02 Does limatogel share my data with third parties?

03 How do I request a copy of the data limatogel holds on me?

04 Can I ask limatogel to delete my account data?

05 How long does limatogel keep my transaction records?

06 What happens to my data if I am in a region where access is restricted?

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